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| 6 Top Small Business CRM Software
- Handpicked Recommendation |
salesforce.com
SalesForce’s CRM software has catered to successful companies such as Dell, NBC Universal, and The Wall Street Journal.
SalesForce’s pay as you go model allows you to take advantage of affordable customer relationship management software that’s easy to install and maintain. The Service Cloud covers every component of customer relations from the call center to social networking. SalesForce’s modern infrastructure and platform for customer service provides you with the necessary tools and applications to increase productivity in matter of weeks. This online software allows you to engage in conversations with your customers everywhere they go through web communities like Twitter and Facebook. The CRM knowledge base contains the right answers across every channel, and you can use this technology to search for speedier resolutions for all of your customers’ concerns. Service Cloud’s integrated chat function delivers real-time service through your website by allowing your customers to chat live with a representative. Not only will they be delighted at your quality service, but also at your ability to save their valuable time. SalesForce’s cloud platform and infrastructure for CRM software reflects the goals and operations of your business. You can customize all the processes you need to function such as orders and customer entitlements. Determine your own work flow with this 100% user adaptable interface and system.
Get a free trial of SalesForce’s CRM software for 30 days today and a free instructional guide.
sugarcrm.com
After starting out as an open source project in 2004, Sugar CRM has grown significantly to serve over 500,000 users in 75 languages worldwide. It has been recognized for superior customer success by CRM Magazine and InfoWorld.
SugarCRM offers three different editions of CRM software designed to facilitate companies in various stages of development. For as low as $9 per user per month, SugarCRM’s Express edition can benefit your start-up or emerging businesses. This software provides web-based access so no IT resources will be necessary. Some of its features include lead, opportunity and account management, campaign management, incident tracking, and email marketing. Sugar Express can also be integrated with Microsoft Office, Word, Outlook, and Excel to expand your contact options. The advanced version of Sugar’s CRM software caters to medium-sized and large businesses with a full set of sales, marketing and support features to drive higher revenue and performance. Some of the advanced aspects include reporting, sales forecasting, quotes, product catalog, contracts and more. You will also gain additional administration capabilities such as access controls and data quality controls.
View each product’s datasheet and demo videos to learn more about the functions of each CRM edition.
act.com
ACT by sage is a top selling contact and customer manager, targeted towards small business owners who are looking to increase work productivity and contact organization.
ACT was created to help you manage all business relations in one simple solution. You will be able to provide your customers with excellent service, follow-up contact, and a continuously flourishing relationship. Its intuitive interface is easy to learn and use and you will be able to find the information about every listed customer whenever you need it. ACT’s scheduling and tracking tool enables you to schedule important calls and meetings without over stressing, and devote adequate time to each customer. Dashboards and reports that evaluate your current status with clients will help you make more informed and better decisions to improve your relations. This software even allows your company to customize its requirements to capture the exact data you require and access specific data from remote locations.
ACT provides specialized versions of its CRM solutions such as the Premium and Corporate programs to suit particular resources and preferences.
avidian.com
Avidian’s goal in CRM software is to “help clients succeed,” and with the trust they develop with clients, partners, and communities, Avidian has become one of the best companies in its industry.
Avidian’s latest technology is the Prophet 5, CRM software designed to streamline team communications and increase sales lead conversion. This unique development is built into Outlook and Exchange so you can easily find and edit contact information. The colorful and simplified quota management dashboard allows sales managers to view sales and quotas at a glance. Its advanced filtering contact function enables your company to categorize all customer contact information by name, location and customizable groups. You can use the group email feature to personalize correspondence to a large pool of customers at once. Also, auto track emails by time and date and synch local data into the server at any time. With its easy contact management capabilities and low upfront costs, Avidian’s Prophet CRM software is definitely worth taking a look.
intuit.com
Intuit’s QuickBase is used by more than half the Fortune 100 for customer relationship management needs. With a flexible platform and critical features, QuickBase serves all business types and sizes.
QuickBase for customer service helps you maximize customer satisfaction while minimizing expenses. You can provide customers with immediate answers to any question using Knowledge Base, and they will be able to create new requests or submit questions online and check their status at any time. This we-based 24/7 self-service function increases convenience and reduces call volumes, improving the overall productivity of your staff. QuickBase also features a great tracking component that allows your representatives to track all correspondence and interactions with clients from the initial contact. Every relevant detail is recorded in one central database so no case information will be lost or misplaced. With QuickBase, your company can automate the support delivered to customers to provide consistent and reliable care.
Starting at just $249 a month for up to 10 users, Intuit QuickBase doesn’t charge you setup or contract fees, and you are free to cancel at any time.
dynamics.com
Microsoft Dynamics CRM offers options for deployment, purchase and access with customizations designed to fit your business.
The easy to use features of Microsoft Dynamics can boost your sales productivity by streamlining sales cycles and setting up price lists, discounts or management units quickly. You can capture and track all the details of your leads as well as automatically associate emails with particular leads and opportunities. Increase the efficiency of every agent by simplifying the information management aspect of customer relations. You can easily identify and delete duplicate records to minimize confusion as well as add and edit any contact info in a few seconds. Whether you are resolving cases by phone, person or email, Microsoft Dynamics CRM will keep your data up to date to impress your customers.
Discover how to improve your customer relationships today by pre-viewing the product online.
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