|
|
| 19 Top Sites for Live Chat Support Software
- Handpicked Recommendation |
Boldchat.com
Boldchat.com offers three different types of live chat software: basic, pro and premiere versions to suit the needs and preferences of your business.
With the BoldChat Basic module, you can start chatting with visitors within minutes with an easy to use interface, invitation capability and unlimited chats. Perfect for smaller businesses, the basic account enables you to track website visits as well as search through your chat history. For larger companies, BoldChat Premiere offers a robust live chat service for high-traffic sites and multiple operators. It has advanced features like simultaneous chatting, waiting in queue and customizable automatic distribution engine. You can even view monthly productivity reports to monitor the growth of your business.
Boldchat is hosted in a SAS-70 Tier 1 datacenter so your live chat information will always be secure.
Websitealive.com
Websitealive.com has been trusted by over 10,000 websites worldwide in providing quality live chat software, allowing your sales reps to chat with customers in real time.
The AliveChat application simplifies the live chat process, setting up the system directly on your website so visitors can immediately talk with someone at your company. This fully hosted solution is fast and easy, with no software to install and no servers to maintain. You can even customize the software to match your company’s logo and theme. By providing customers with one on one care, you can increase sales while reducing costs and decrease your “shopping cart abandonment” numbers. Your visitors will enjoy a great online experience on your website.
With websitealive.com, you can pay as you go with no contracts and you can cancel at any time.
Providesupport.com
Live chat software at Providesupport.com will make the cost effective tool to help you sale your products online while providing superior customer service.
Providesupport.com caters to many different industries and types of businesses, from auto sales to insurance, and their software works to improve customer trust and loyalty.
Providesupport live chat software offers great customization and branding capabilities, allowing you to upload your logo, operator photo and greeting message on the chat messenger, and translate it into any language. You can even include post chat surveys and start chat form fields to learn more about your customers. They also offer a secure and reliable service with SSL secured connection to prevent unauthorized parties.
Whether you are a small business or enterprise, you can benefit from Providesupport.com’s live chat software with subscriptions starting at $15 per month.
Livehelper.com
With Livehelper.com, your customers can receive the help they need instantly from your trained personnel. By simply clicking a Live Help button on your website, they can enter into a live text chat as well as voice chat with your representative via a secured server.
Some features for Livehelper include interaction in real time, traffic monitoring and web based administration. You can view statistics, add accounts and modify your account from anywhere in the world with a standard web browser. Livehelper also enables customizable button to integrate with the style of your company, as well as operator to operator chat.
Your agents will be able to transfer calls to one another in real time and access profiles of visitors for better care.
View live demos of all of Livehelper’s tools at livehelper.com.
Velaro.com
Velaro’s live chat software will increase sell rates and customer satisfaction with customizable plans for your company’s needs. Companies like LG and Myfax has been benefiting from Velaro’s live chat program for years.
Not only is this software easy to set-up, but it’s also convenient for visitors and support agents. Representatives can set their statuses as available to start taking new calls and put an auto-away message when needed. Other useful functions include agent email transcripts, shadow chat, alert notifications and chat transfers. In addition to its superior software capabilities, Velaro also offers a great analytics system with real-time reporting and hits breakdown so you can always track your website’s traffic. You can even use the keyword campaigns feature to optimize search engine keywords and increase your traffic.
Fill out a simple form to get started with a free trial today!
Onlinechatcenters.com
Onlinechatcenters.com has been helping more than 5000 websites in live support software. You can get a free account today with all the basic features of their live chat software.
With Online Chat Centers, you can interact in real time with customers, greatly decreasing your support time. The Co-Browsing feature enables your agent to follow your visitors as they browse through you website and you can even take control and change the web pages on your visitor’s system. Your agent can help users fill out forms from their window. The chat forwarding functions allows you to forward in-progress chat sessions to other operators if help is necessary. Additionally, Online Chat Centers utilizes live invite to attract new buyers by sending custom questions from the operator application.
Join the Online Chat Center community for free now!
Live2support.com
You can obtain excellent customer service with live chat software in just five easy steps on Live2support.com.
Live2Support chat software is offered at a low price and high quality, and it can be easily integrated into your company’s system. You can fully customize the visitor chat window to match your website and choose from readymade windows templates. Chat with visitors through one on one text with no log-in required for users. One operator can even accept multiple requests and when he is unavailable, the customer has the opportunity to leave a message so you won’t leave any questions unanswered. With Live2Support, you can control the process of your customer service to deliver the best results. It comes with additional features such as post chat survey and SSL-based tracking.
Parachat.com
ParaChat chat software has been catering to small businesses as well as S&P 500 companies since 1996. Its service can be implemented on your business website in less than five minutes!
ParaChat LiveHelp allows your agents to instantly connect with visitors on your website, providing real time sales and support they need. Not only will it increase customer confidence, but it will help to effectively close a sale. Key features include live one on one visitor chat, live click to call back and real-time language translation. Your agents can run concurrent chat sessions in separate windows to facilitate multiple browsers and use to search engine to find past chat history. ParaChat LiveHelp is supported through a secure 256 bit AES encryption so all of your transcripts and data are safe. With ParaChat, you can even monitor site availability and produce reports and analytics on your customer interactions.
Activalive.com
Because Activa Live Chat software runs its application “in the cloud,” you will not have to worry about being burdened with software and infrastructure costs. Instead, your customers can simply enjoy quality live chat customer service at all times.
Activa Live is the cost effective and easy way to provide excellent support. When visitors request to chat with a representative, your agents will be able to view what they are typing before they even send so you can better gauge their needs. In addition, each visitor will be tracked as they browse different pages and operators can view details such as referring URL, keywords used, previous chats, time spent as well as geographical location.
Activa Live’s advanced and flexible live chat software enables you to increase response times and make your service more efficient. Get a 14 day free trial today!
Chat4support.com
For as low as $6 per month, you can enjoy Chat4Support’s live chat and visitor tracking solutions to develop a loyal customer base and increase sales.
Chat4Support’s visitor identification tool enables you to ID every visitor immediately and identify previous users you have chatted with. You can provide them with better live assistance in real-time. Chat4Support will store your visitors’ chat history, contact info and footprint directly in the operator’s server so they can access browsing history as well. You will also be able to review all chats with potential buyers and analyze them using different statistics including chat time, response time, history and more to monitor your site traffic and the growth of your business.
Don’t hesitate to test run a free version of Chat4Support. The software is compatible with most browsers ranging from Internet Explorer to Netscape and Firefox.
Helponclick.com
With HelponClick’s live chat software, you can turn more visitors into clients by providing them with superior sales support.
HelponClick’s operator panel enables you to manage chats and integrate the software’s functions into your website. Not only will you be able to view real time traffic, but also monitor chat conversations and review visitor histories. HelponClick’s program is highly customizable, and you can brand the chat window to match your company’s theme and logo. The desktop tray application instantly notifies your operators of new support tickets so you never miss a question. HelponClick will even send your messages by email when you are offline, and you can set predefined messages for quick support.
Check out plans and prices on Helponclick.com, and you can get a 10 day free trial immediately.
Solutions.liveperson.com
LivePerson live chat software can increase online sales and improve customer service, converting more visitors into loyal customers at less cost.
Whether you are a small company, mid-sized business or large enterprise, LivePerson can provide you with an effective solution for live customer support. For small businesses, you will gain multiple contact options including live chat, voice and email as well as full integration with your website. You can use click to chat buttons to offer service on any page or manually invite visitors with a proactive invitation. For larger companies, LivePerson enables you to assess thousands of visitors at any given time with personalized assistance for each individual. You can enjoy up to 25% reduction in cost of handling target call or email queues and higher customer satisfaction scores.
Request an online demo to find out more about LivePerson solutions.
Zazachat.com
ZaZaChat’s live chat software provides timely and efficient customer support for your business. You can sign up for the ZaZaChat lite version for free today.
Some features include web based operator panel with three installation options, unlimited websites without additional fees, and online and offline indicators. You just have to copy the HTML code onto your site to get started. ZaZaChat also offers a pro account for more great features. With the advanced session, you can have unlimited customer tailored chat windows to match your business theme and cater to the needs of unlimited number of visitors. It provides with you full customization choices, including pre-chat survey window, offline window and auto invitations. ZaZaChat’s SSL Support system ensures a safe and secure server for your data.
View the virtual tour online for screenshots and additional details about ZaZaChat functions.
123flashchat.com
123 Live Help is web-based live support software with a secure and fast server to provide live help for all of your customers.
With 123 Live Help’s real-time video and text chat applications, your business can offer instant online help to visitors and turn potential customers to buyers. Besides customer interaction via basic text chat, Live Help software provides webcam chat between customers and operators on one-to-one base and chat sessions can even be transferred from one supporter to another. This face to face interaction establishes valuable trust and connection between customers and your company representatives.
The Live Keywords statistics can increase your rank on search engines by showing the top keywords visitors use to find your site. You can also view visitor referral URL statistics to trace each visitor coming in, so you can detect the most valuable marketing campaigns.
View screenshots and live demo on 123flashchat.com.
Clickandchat.com
ClickandChat’s live chat application allows your operators to interact with several customers simultaneously.
Once you add an image or chat logo on your website, visitors can immediately start clicking on it to get in contact with your live operators. You can set up canned messages and prewritten responses so reps can easily automatically past them into the chat window during any session to expedite the process. You will have access to past chat transcripts to familiarize yourself with repeat customers’ history and buying preferences to better suit their needs. ClickandChat will keep track of all your customers and categorize them to allow your operators to distinguish between current and new visitors.
You can install Live Chat software in just three easy steps, and you can sign up today for a 15 day free trial with full features.
Volusion.com/livechat_software.asp
Volusion Live Chat software is designed to bring convenience and efficiency to your business, providing your customers with a fantastic online shopping experience.
Sitechatter.com
With a web-based CRM and unlimited seats, SiteChat live chat software can improve your sales, profits and customer relationships.
This robust innovative software allows visitors to simply click on a live help button to talk with your service team in unlimited departments. Main features of SiteChat include online and offline icons, canned responses, canned commands and multiple requests. The Load Balancing function will evenly distribute chat requests to online support representatives based on the number of current sessions to provide efficient high traffic handling.
At the end of each day, SiteChat generates two reports for support stats and traffic states to provide you with the breakdown of your customer support. Not only do you see the number of visitors on any given day but you will also be notified of the chats taken.
SiteChat Pro starts at just $14.95 per month with no additional software installation.
Carchat24.com
Carchat24.com’s state of the art live chat software strives to convert your chat queries into leads for your business. This live chat software specializes in car dealerships’ needs.
CarChat24 offers dealerships two different solutions for customer service. The CarChat24 Complete program links visitors with CarChat24 operators to answer their questions 24/7. CarChat24 will proactively engage and welcome all visitors from your website, catering to their inquiries about products, services, events, promotions and more.
The second software solution is the CarChat24 Backup, which provides you complete control over the service you offer. You will be able to use this advanced software to text chat with customers in real time, and when your representatives are unavailable, requests are automatically transferred to CarChat24 operators so every customer will be taken care of.
Take their online tour to find out how CarChat24 can convert site traffic into sales.
Providechat.com
If you are searching for a simple and low cost solution for live chat software, Providechat.com can help.
This software as a service system offers on-demand live support for your visitors as well as comprehensive management of your business’s customer service. You can respond to inquiries in real time and increase your sales by becoming familiar with your customers’ purchase history and unique information. The basic account allows up to 3 operators in 2 departments, but if you are a larger business, you can opt for the professional or ultimate plans, which can incorporate up to 12 operators in unlimited number of departments. Provide Chat live chat software is hosted on a private and secure 128-bit SSL database so all your chat transcripts will be kept safe.
Provide Chat currently caters to a diverse range of companies, from osCommerce to Word Press.
|
|
|